What are your shipping and return policies?
Short answer: For orders placed directly with us, shipping is included in the price, orders ship within 1–2 business days by USPS Ground Advantage or UPS Ground Saver, and you can return them within 30 days — we pay return shipping and send you a prepaid label. Purchases from Amazon or Aircraft Spruce follow that retailer's policies.
These policies cover orders placed directly with 9er Systems through our order page.
Shipping
- Cost: free — shipping is included in the price.
- Handling time: orders ship within 1–2 business days.
- Carrier: USPS Ground Advantage or UPS Ground Saver. Delivery time depends on distance.
- Destinations: United States.
Returns
- Window: 30 days.
- Return shipping: free — contact us and we’ll send you a prepaid shipping label.
Bought from a retailer?
If you bought your adapter on Amazon or from Aircraft Spruce, shipping and returns are handled under that retailer’s policies. You’re still welcome to contact us for help with the product itself.
Applies to: GA2DSub
More questions
- Why won't my aviation headset microphone work on my computer?
- Will the USB2GA or USB2Lemo work with my aviation headset?
- Do you make an adapter for Lemo (panel-power) headsets?
- Do you make an adapter for helicopter (U-174) or XLR (Airbus) headsets?
- Does the adapter need batteries?
- Does it work with an iPad, iPhone, or Android device?
- Which flight simulators and apps does it work with?
- How do I hear my own voice (sidetone) in my headset?
- Can I connect two adapters to one computer?
- Why is the adapter a mountable box instead of a cable?
Still have a question? Contact us — it goes straight to both founders.